With contracts coming up for renewal this year, many Microsoft customers will have the opportunity to pass judgment on the company's software maintenance plan. Some analysts see the looming contract expirations as the biggest challenge yet for the much-critiqued SA (Software Assurance) program. The most enticing aspect of the three-year SA agreement is that it allows customers to obtain the latest software free of charge. But, given that the next big wave of Microsoft products will not come before 2006, the software maker could experience customer backlash.
Link: InfoWorld: Microsoft software assurance on trial >

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