Nice reference story from a company that builds really nice hotels, like the property where we had the IBM Workplace launch last month.  Wow.

"We evaluated both Microsoft Exchange and Lotus Notes. In the end, we chose Lotus Notes as it had a proactive and intelligent workflow engine," says Ngian, who was impressed with Lotus Notes' comprehensive communications and collaboration tools.
Lotus Notes' state-of-the-art replication capability also enabled easy information sharing between its headquarters and remote offices in Penang, Ipoh, Damansara and Semenyih. ...
One of the first applications developed on Lotus Notes was the customer service centre. ...So far, the company has managed to improve the response time from 35 per cent to 55 per cent, says Helen Lim, SunCity's senior IT manager.
Link: New Straits Times Press: Sunway City builds >

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