IBM’s response to Radicati Group "Corporate Messaging Market Analysis" posted

August 2 2004

on the lotus.com/compare website (needs a better subhead; I'll fix that tomorrow).
There are two sections to the response -- some point/counterpoint, and some texture at looking at the overall market.
The point/counterpoint includes a few quotes from the industry and trade press.  One particular quote of note:

Genelle Hung, market analyst at the Radicati Group in Palo Alto, Calif., said Lotus Workplace would make sense for many businesses. "This is a pretty innovative way of looking at messaging and collaboration," Hung said. "This is really the right approach."
From the Boston Globe, "Lotus launches web-based software for corporate systems", November 6, 2003.
Full response:
Link: lotus.com: Perspectives on the June, 2004, Radicati Group "Corporate Messaging Market Analysis"  >

Ed Brill Highland Park, IL USA Category:  Lotus  Microsoft  Add/View Comments [14]

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  1. 1  Rob McDonagh http://www.CaptainOblivious.com | 8/2/2004 5:07:21 PM

    Nicely done, Ed.

  1. 2  jonvon http://jonvon.net | 8/2/2004 5:08:22 PM

    very well done sir.

  1. 3  Carl http://www.iminstant.com | 8/2/2004 6:17:08 PM

    Nicely written response.

  1. 4  Christopher Byrne http://www.controlscaddy.com/ | 8/2/2004 6:57:20 PM

    A very, very interesting read Mr. Brill. That quote was the one that jumped out at me as well.

  1. 5  Colin Williams http://www.guttedgeek.com | 8/2/2004 7:37:55 PM

    Delicious work indeed!

  1. 6  Bruce Elgort http://www.bruceelgort.com | 8/2/2004 8:09:09 PM

    A very nice response from IBM/Lotus.

    Your "friend",

    Bruce

  1. 7  Richard Schwartz http://smokey.rhs.com/web/blog/rhs.nsf | 8/2/2004 9:18:55 PM

    The phrase "hoist by their own petard" comes to mind.

    -rich

  1. 8  Simon Watmough www.atosorigin.co.uk | 8/3/2004 3:42:17 AM

    Well written response, only quibble is that it is not linked from the Lotus.com homepage

  1. 9  Ed Brill www.edbrill.com | 8/3/2004 5:32:44 AM

    -that- is way more visibility than this situation deserves.

    I will write something today for the lotus.com/weblog about it.

  1. 10  Frank http://www.domino-admin.co.uk | 8/3/2004 6:31:05 AM

    Nicely done Ed. A very clear, concise and well thought out response from IBM/Lotus, on what has been a *very* hot topic. I absolutely lurve that last paragraph, in particular the last sentence!

  1. 11  Sean Burgess http://phigsaidwhat.com/ | 8/3/2004 8:31:25 AM

    Nice to see a timely response from Lotus/IBM.

  1. 12  Simon  | 8/3/2004 1:17:56 PM

    I do like the comment at the bottom of Sara's reponse at { Link }

    >>We welcome any further inquiry into this topic provided it is worded without the use of offensive language

    Surely that is just asking for a deluge of mail with wonderful metaphors, alliterations, similes and more?

    I was thinking along the lines of:

    "There's been a loud noise, the gun is smoking and there's a hole in Radicati's shoe"

  1. 13  Paul Mooney http://www.pmooney.net | 8/3/2004 3:20:35 PM

    Well said. Well delivered. My only concern is that the response was not direct enough (i.e. the word "rubbish" written in crayon) Now, is there anywhere on the Radicati site where the authors of the response can anonymously post??

  1. 14  Martin Hall http://goldengroup.typepad.com/inbox/ | 8/6/2004 11:05:21 PM

    Here's an open invitation to Ed, Sara, Genelle and any others who care to join in to demystify this issue, analyst processes and reports in general in a public conversation at the INBOX event. There are many on the enterprise and vendor fronts who still don't understand the art or science of analysts' work. It has a role. I wonder if this kind of blogged conversation will expose it to even more (at least public) critical analysis (and exposure) than hitherto? There's much talk about the role of blogging vs traditional journalism. What about blogging's effect on analyst reports? I'll happily faciliate a constructive discussion on this.