Due to the dispersed nature of its staff, the company decided it needed to invest in a messaging and collaboration platform that could support its virtual workforce. It made the decision to replace Microsoft Corp.'s Exchange messaging and collaboration platform with competitor Notes from IBM Corp.'s Lotus division, and soon after, about two years ago, it implemented Lotus' Sametime enterprise IM system.
"One of the drivers to migrating to Notes was that we were looking for a far broader architecture to support the business," [Intellicare CIO Jeff] Forbes said. "We weren't just interested in e-mail only, but in a broader platform that would facilitate education and communication and a sense of corporate community throughout Intellicare."
Great story for many reasons, including the fact that it is an organization of 275 employees that is making great use of Lotus software.
Link: InfoWorld; IM boosts health care company > (Thanks for the link, Chris)

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