IBM's Larry Bowden, VP of Portal and Lotus products, authored this guest column on CBS Marketwatch.

In California, Los Angeles and San Diego counties have just launched a countywide "eFILE System" where businesses can go online and file personal property statements in real-time. Before the implementation of this new system, the filing of all business property statements in both counties was done manually. Now, this process is entirely automated, and has caused an increase in county efficiency and productivity while cutting down manual labor costs and most importantly, resulting in a more user-friendly system for consumers.
As many government agencies will discover, technology will provide them with the ability to satisfy demands for faster, more-efficient service.
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