A good overview of why IBM introduced Lotus Workplace Messaging, as well as other interesting observations about how companies are addressing unserved/underserved e-mail users (as well as their traditional knowledge workers).  The Notes client takes an unfair knock, but the rest of the article is pretty balanced.

Microsoft Exchange and IBM Domino/Notes dominate the corporate e-mail world, together owning nearly 90 percent of the Global 2000 e-mail market, and that dominance will continue through 2007, according to META Group. However, these products are expensive. Mix in costs for maintenance, administration, upgrades, training and downtime, and the average cost of providing e-mail during a three-year period tops US$18.45 per user per month for Exchange and US$12.55 for Domino, according to The Radicati Group, a consulting and market research company. ...
ManuLife Financial, a Canadian financial services company with extensive business in Asia, used Lotus Workplace Messaging to deliver Web-based e-mail to 3,600 independent insurance agents in Japan. Because most of those agents are not computer savvy, the company wanted an easy-to-use solution. "A high degree of functionality would be a bad thing because you've got novices who have never used a computer before," says Rob Salerno, a partner at MetaLogic Consulting, which installed the Lotus system. "You need something that has an easy-to-use interface and performs well."
Link (probably not the best link, it goes to CIO's Asia site, but at least it's a Domino server): CIO Magazine: E-mail on the cheap >

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