How will business instant messaging prosper within the context of IT operations?  Is it the tail wagging the dog, as this author suggests, or is it just a matter of companies finding the right vendor/technology combination to work with?

The rapidity with which Yahoo dumped its business IM was breathtaking. The announcement that it was abandoning the service came during the first week of November. This was only a bit more than a fortnight after Yahoo used a messaging conference venue to announce with great fanfare the upcoming Version 2.0 of its business messaging product. Alas, before it saw the light of day, its days were over.
Link: Network World - Business IM: Boom or bust? >

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