147% ROI for upgrading to Notes/Domino 8.5: Forrester webcast

December 29 2009

Every Notes/Domino customer should check out this webcast, and the accompanying white paper, which quantify the benefits of upgrading to Lotus Notes/Domino 8.5.  We recorded this a few weeks ago, and Jon and Ted provide great insight into how customers benefit from upgrading -- or converting from competitive products -- to Notes/Domino 8.5.

Image:147% ROI for upgrading to Notes/Domino 8.5: Forrester webcast

Forrester Research's Ted Schadler and Jon Erickson spoke with numerous Lotus customers who had completed the upgrade, and calculated the economic benefits in aggregate.  The result: An astounding 147% ROI for upgrading to Notes/Domino 8.5, with a payback period of only one year.

The webcast is about 25 minutes long, and there is a great white paper with plenty of details that is available to those who view the webcast.  Yes, yes, I know some of you are going to complain about having to register or use your existing IBM ID to access this asset.  This is, obviously, done for tracking and follow-up purposes.  I know it's cumbersome, but the data goes into the IBM machine in useful ways, so I support marketing's decision to ask you to sign in or register to get the goods.

Link: ibm.com: Webcast Replay and Forrester Case Study Report on Lotus Notes/Domino V8.5 Economic Benefits >

Ed Brill Category:  Notes and Domino 8.5  Add/View Comments [12]

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  1. 1  Darren Duke http://blog.darrenduke.net | 12/29/2009 4:11:02 PM

    147% ROI in 12 months, so 100% ROI in 8 months. Color me shocked.

  1. 2  Erik Brooks  | 12/29/2009 5:00:05 PM

    Lotus Knows this needs to be front-and-center advertising.

    Awesome, Ed. That's after both Notes *and* Domino? From what version(s)? 5.0? 8.0?

  1. 3  Giuseppe Grasso http://www.dominopoint.it | 12/29/2009 5:21:34 PM

    @Darren, it's a "three-year risk-adjusted ROI of 147%" (from the page linked by Ed Brill); payback is within one year.

  1. 4  Michael Kinder http://www.acadiasolutions.com | 12/29/2009 8:14:15 PM

    Thanks for the info Ed, this could be helpful in some situations.

  1. 5  Ed Brill http://www.edbrill.com | 12/29/2009 9:41:15 PM

    @2 customers interviewed were moving from a variety of versions, but mainly 6.5 or 7.

  1. 6  Jay Zeltzer  | 12/30/2009 9:32:04 AM

    Thanks for sharing!

  1. 7  Ben Rose http://www.jaffacake.net | 12/30/2009 11:13:30 AM

    Nice results and pretty much mirrors our results from the upgrade here. Just what we needed in the current economic climate.

  1. 8  Charles Robinson http://www.cubert.net | 12/30/2009 11:17:52 AM

    I can't watch the video right now, but I read the white paper and was a little confused.

    Let me make sure I understand: the 147% ROI claim is based on a theoretical company that was constructed from data provided by interviews with IBM personnel and seven customers, as well as Forrester's database of prior research. Only one of the customers interviewed has completed their 8.5 client deployment, with most of the others either in pilot stages or planning to start pilots next year.

    Is that what this really says?

    Incidentally, do you know what hardware they're using? I'm having a hard time coming up with anything that makes sense based on the number of servers and license costs provided.

  1. 9  Lisa Duke http://www.simplified-tech.com | 12/30/2009 8:15:14 PM

    @ 8, most of the savings we are seeing are in SANs not purchased and servers that can be used for the next year or two rather than immediately replaced. There are some soft cost savings around less IT time doing password resets and such.

    We had one client who was going to have to buy a $24,000 SAN and was able to just get by with their existing servers due to the space savings from DAOS.

  1. 10  Ed Brill http://www.edbrill.com | 1/2/2010 10:50:05 AM

    @8 Most of the customer interviews were with customers who had completed at least the Domino 8.5 server deployment; some were in progress on the clients and some had completed them. Forrester spoke with customers large and small (as big as an automotive company and as small as a 10-person organization) directly to get data as well as applying their own inquiries and consults. The 147% ROI is a composite of these various inputs.

  1. 11  Kevin Mort http://www.flagshipsg.com | 1/5/2010 9:32:22 AM

    Then there's also the option of going from physicals of another platform to VMs for Domino. If that infrastructure is already in place with adequate capacity the whole process is greatly simplified in my experience.

    Of course that could be said for other platforms as well, it isn't just a Domino statement.

  1. 12  Charles Robinson http://www.cubert.net | 1/5/2010 2:00:38 PM

    @10 - Thanks for the follow up. If I had more details I might be able to get behind the report. It's lacking the details needed to validate the results so as far as I can tell it's just something to dazzle PHB's.