SAP's Alan Rickayzen take an in-depth look at business decision-making, and highlights specifically why Lotus Notes, SAP, and Alloy are effective tools to help make better decisions.  Some examples from his nine areas of examination:

Alloy delivers the decision item to the manager's Lotus Notes client as soon as the manager is online. Domino replication and the Alloy software deal with that side of things. The decision is presented as an item in the inbox, but also in the sidebar (Alloy plugin) so that even if the decision has been pushed further down the inbox by other mail, the view of all pending decisions is still accessible in the sidebar and there's a visible reminder that it is not empty. ...

Another aspect of this is the day-to-day delegation of non-critical decisions to a assistant, again, within the corporate/SOx framework. Typically the assistant performs the non-critical (e.g. low value purchase requisitions) and leaves the costlier items to the manager. Critical here is that the manager can see at a glance which items are left over (pending) and this is where e-mail notifications just don't go far enough. The e-mails litter the inbox irrespective of whether the decision has been made or not. Alloy not only shows the pending items (those remaining) but also has a view of items that the assistant completed.  This is good for tracking and transparency as in "Yes, Tina released that yesterday". ...

What Alloy also offers is the ability to collaborate on the related reports when analysis is involved in order to reach a decision (see point 5). This is out of scope of this blog, but a powerful capability indeed. Also out of scope, but maybe the theme of a future blog, is how to locate and and discuss with experts using technology already at hand on the desktop. In the Lotus Notes world this could be Connections, for locating the expert with Quickr used for private discussions with these experts.

Bottom line: Informed decisions helped by direct consultation with experts, stake-holders and experienced colleagues are simply are more reliable decisions. I.e. Better.

A worthwhile read and analysis.

Link: Alan Rickayzen: Excellence in Decision Making - Paving the Way >

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