July 14 2005
I received an e-mail last week from a Notes
customer, who took a great idea born of frustration and made it happen.
He received a user comment/complaint that Notes doesn't have a particular feature that Outlook does... a "call" button when viewing a contact in the address book. In the spirit of "anything you can do, I can do better", the customer took on the challenge to modify Notes mail to have the same feature, initiating a telephone call via their Cisco VoIP network and TAPI (Telephone API).
What I really like about this story is that they didn't just add a menu. They tied the function to the corporate or personal name&address book. They made it portable, so that the function is also available in their Notes-based helpdesk application. And they've made it flexible, so that the user can simply highlight a phone number in a rich text field and click "call".
Nice work -- probably one of thousands of Notes mail customization success stories. I always like to hear these, since it's a major differentiator for Notes to have this kind of template-driven flexibility.