Since I get asked about extst.ibm.com, a lot...

There are a number of ways for customers and partners to exchange instant messages with IBM employees.  
Chris goes on to document the three ways: direct Sametime connectivity, Extranet Sametime service, and public instant messaging networks.  He also highlights 2009 plans to upgrade the second and third service on that list.

Link: Chris Pepin: Instant Messaging with IBM employees >

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