A view of how one US agency is using collaborative tools like Lotus Connections to get work done...

As the Internet blossoms into Web 2.0, some workers and managers are discovering new tools to cope with task and data overload: Flexible tools designed for the myriad challenges knowledge workers face, not just for routine tasks. Tools that help better manage and prioritize work, rally the strongest team members for each job and use talent most efficiently. Tools that help deliver work and gather feedback. And perhaps most critical, tools that let only the essential information through the floodgates, in the most useful format. ...

If an [Federal Aviation Administration] FAA installation is knocked out by a storm, the agency relies on a team of 200 volunteers to get it back on line fast. Managers use personal credit cards to buy any equipment they need to make repairs. That's much faster than government procurement channels, but it used to leave a messy trail for auditors. Now, however, the FAA's Disaster Response Team uses IBM Lotus Connections, a new Web-based tool from Big Blue that combines record-keeping, blogging, bookmarking and more. Using this application, workers can easily file all receipts, forms, e-mail, voicemail, instant messaging chats and related items to a central archive.
Link: CIO Insight: Collaboration: Superhero in the Cubicle >

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