One of the challenges when going with a provider who provides little other than email-as-available support...(cleansed machine translation follows):

The Google solution has worked flawlessly, and the CEO has recommended it to many others. But now Jens Hørup could not access his email account for 11 days.

Although he and the company's IT managers have repeatedly contacted Google support, it has not yet been possible for Google to solve the problem, nor has it been possible to put a timeframe on when the problem is solved.
Apparently this is only affecting the CEO's mailbox within their Google apps deployment, but ouch, that's one role you really don't want to have affected by an unexplained outage....

Link: Computerworld.dk: CEO cannot access GMail for 11 days (in Danish) > (Thanks, Johannes)

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