The US General Services Administration is highlighted in Federal Computer Week:

The General Services Administration saved more than $1 million when it installed an agencywide instant-messaging system.

Casey Coleman, GSA's chief information officer, said those saving are an example of the benefits of consolidation.

"We installed it once across the department, and that means we had to use fewer servers and fewer people to do the work, and we needed fewer software licenses," Coleman said last week at conference in Washington sponsored by the Information Technology Association of America and the Potomac Forum. "Before, we had too many different policies, and that affected the version and patching."

GSA late last year standardized with Lotus Notes' latest version that includes IM capabilities including an online presence feature.
Link: GSA sees clear benefits of consolidation >  (Thanks, Chip)

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