Disclaimer -- I haven't read the report I'm linking to here, yet...but from the contents and quotes posted on Ferris's website, it sounds like a good one:

  • "Exchange administrators feel burdened by the daily and weekly tasks required to build and maintain a highly reliable Exchange solution. Better tools will reduce this burden."
  • "Key Trends and Observations
        Exchange Requires Constant Attention
        It's Very Difficult to Diagnose Exchange Problems
        Monitoring the Environment Helps Alleviate Downtime
        Full Redundancy Is Not Built Into Exchange"
and my favorite, "Why is technology for fully redundant systems still not available?"  Sure it is -- it's called Lotus Notes/Domino.

Link: Ferris Research: Exchange Reliability and Its Impact on Organizations > (Subscriber access only; via Ferris weblog)

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