It's been a while since I've had a guest blogger...this topic is so important that I thought the voice should be first-hand.  Jennifer Heins is Lotus Technical Content Architect and Strategist.

Our Lotusphere 2009 Birds of a Feather session on the Future of Redbooks has been scheduled and I wanted to provide an update on the successful year we have had with publishing Redbooks in wikis.

We started 2008 with one goal in mind: bring back Redbooks to Lotus. We also wanted to provide a more dynamic and collaborative approach to create and maintain the Redbooks content. The results were six Redbooks projects developed and published in our Lotus product wikis.

We used the same tried-and-true Redbooks residency method and assembled a team of subject matter experts made up of IBMers, business partners, and customers. However, we used a virtual approach instead of asking everyone to travel to one location. This opens residencies to a wider set of experts, since travel isn't an option for everyone.

In 2008 we were able to produce in-depth content on the following topics:


The comment feedback and site traffic trends indicate that we are on the right track. People are telling us that the content is valuable, and statistics for page views and unique visitors are high compared to other wiki content.

Next year we will continue down this path. We are aware that people have concerns about residents' availability and focus, access to IBM subject matter experts, and having a printable version of the material. During our Birds of a Feather session, I look forward to talking with you about these issues, what improvements you'd like to see, and learning what would help you find, use, and contribute content going forward.

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