This is on the newswire this morning but not yet on either vendor's website...
IBM is teaming with Avaya to help make businesses more agile, responsive, and productive through the seamless integration of audio and collaboration tools. This integration will introduce "click-to-call" capabilities, enabling businesses using IBM(R) Lotus Notes(R) and Domino(R) and IBM Lotus(R) Sametime(R) to instantly place a telephone call to an instant messaging or email contact while remaining in their inbox or instant messaging client. By selecting multiple names, users will be able to "click-to-conference" for faster decision making and problem solving. IBM will also be integrating audio conferencing provided by Avaya Meeting Exchange with Lotus' Web conferencing solutions, giving Web conference participants a visual indication of who is speaking and the ability to dial out to new participants, mute lines and control volume, among other capabilities.as for availability, the announcement indicates
"Click-to-call" functionality and Web conferencing integration is scheduled to be available with Lotus Sametime in the fourth quarter of 2005 and with Lotus Notes and Domino in the first quarter of 2006. Integration with IBM Workplace Collaboration Services is expected in the future.Link: IBM and Avaya team to integate audio with collaboration tools >
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- 2
Mark Hughes | 7/27/2005 8:50:24 AM
I beleive that Cisco has the largest share in the VIOP space, will there be integration?
- 3
Ed Brill www.edbrill.com | 7/27/2005 9:32:51 AM
In March, IBM announced APIs to connect to VoIP systems.
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and
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This announcement is between IBM -AND AVAYA-. I am not privy to any information about other vendors' plans to integrate... you should ask your vendors and/or watch for future announcements.
- 4
aurelio http://www.europesip.com | 7/27/2005 12:45:59 PM
that´s what I was looking for, just an API. If the API is powerful enought, it would not be difficult to integrate any PBX or VoIP system (including Asterisk, who already has a powerful API) to Sametime. Thaks for providing us the previous links, ed.
- 5
Randall Shimizu | 7/27/2005 4:32:00 PM
Sounds really cool, but hopefully IBM will come out with a tool or Eclipse plugin to allow easy integration of voip
- 6
Randall Shimizu | 7/27/2005 4:37:57 PM
What is IBM's competitive response to Office Communicator Ed:
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"Initiate a phone call
Answer a phone call
Place a call on hold
Forward a phone call to another phone number
Transfer a phone call to another phone number
Control and monitor conference calls"
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"The software delivers voice over IP (VoIP) and can connect directly into a PSTN gateway, which allows seamless use of VoIP and the public telephone network. This means that, for example, once you have initiated an IM session, you can add new participants or convert it directly into a voice conference using VoIP. If you want to use the public network for some or all of the participants then the server will directly call each person automatically on their preferred method of communication (such as office phone, home phone, mobile or VoIP). You can also initiate a LiveMeeting session automatically, potentially in parallel with a VoIP or PSTN-based teleconference (LiveMeeting is the hosted web conferencing tool acquired from Placeware). In both cases, the process is completely automatic, and does not need to be set up manually. "
- 7
Ed Brill www.edbrill.com | 7/27/2005 7:29:41 PM
@6 This isn't the first time you've asked about "competitive response", as if IBM lives to simply react to Microsoft. That's not the case. IBM is working on comprehensive plans for real-time collaboration...this blog isn't the place to discuss unannounced products or updates. Today's news is a good indication of the serious view of that market that IBM has, and as mentioned, that view is a long-term and broad one.
- 8
Randall Shimizu | 7/27/2005 8:28:10 PM
It seems to me the main difference is whether or not developers have to integrate the voip functionality themselves.
- 9
Randall Shimizu | 7/27/2005 8:47:30 PM
While I understand that IBM can't always play tit for tat with Microsoft, I don't believe that voip integration falls into that category.
On the otherhand if IBM wishes to remain competitive in the real time collaboration market then I believe that voip integration needs to be addressed. Hopefully we will see IBM's long term vision of real time collaboration in the near future.
- 10
Richard Morton | 6/9/2008 4:54:45 AM
Cisco has largest share of VOIP market. depends how you measure it. Avaya is the largest player in the call centre market, the largest player in the hybrid market largest player in the enterprise market and largest player in the VOIP market worldwide... there are too many statistics to be so definite, are you talking about number of systems shipped or number of handsets shipped or $$ value shipped based on RRP or based on money that actually exchanges hands... including services or excluding???
not easy huh...
My personal opinion based on completeness of product, I would pick Avaya Communication Manager for companies over 200 people and growing. it isn't cheap, but it works, is proven and the best - although lots of work still to do.
I am not basing this on price, reliability is much more important, followed by featureset... two things Cisco struggle with.
With regard to handsets, although they look nice using a context sensitive handset is not as nice as a key driven set. We have just selected Avaya 1616 series over 9600 series. Easier to train, easier to use, half the price, and we could afford to give everyone the same handset reducing stock requirements etc.
Avaya is #1 - and by far has the best call centre offerings as well
Cisco is probably #2 maybe #3
Nortel #3 maybe #2
Rich
To hear that IBM will integrate Notes/Sametime with Avaya is great, but ... what is going on with business that want to use alternatives to Avaya ? What if we have Cisco Call Manager or even more "open" solutions as the one offered by Asterisk ? We think that open/free PBX as Asterisk (check asterisk.org) have a lot of possibilities, and if fact, our business have all their telephony (Analog and voIP) based on Asterisk. It would be great to have an API to interface with this kind of alternative voIP solutions.