Former IBMer John Patrick writes of his experiences using Microsoft Outlook, and dealing with Microsoft tech support's "no way is it our problem" approach...

Outlook is supposed to be much more "industrial strength". I got somewhat spoiled after having used Lotus Notes at IBM from 1992 to 2002. It has it's own set of shortcomings for sure but it is unquestionably "industrial strength". After I retired from IBM at the end of 2001, I decided I should use Outlook since many of the people I interact with outside of IBM use it. Outlook definitely has some nice features and in some ways it is very intuitive and easy to use. There are a number of useful plugins for Outlook and in some ways Outlook is a highly remarkable piece of software -- especially Outlook 2003. In certain other areas it is a disaster.
(via Richard Schwartz)

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