Lotus's Ken Bisconti writes for Mass High Tech....

but instant messaging continues to grow in use among workers as they communicate with one another, and with customers and vendors. Here are some practical tips for using instant messaging most effectively in a professional setting:
Helpful reminders.  One I laughed at was
Zing the "ping." When at meetings, on the telephone or just in open areas, mute or lower the volume on your computer so that the distinctive "ping" sound that alerts you to an incoming instant message doesn't disturb others.
I always have the sound turned off on my machine (except when watching video/listing to music/doing VoIP).  Doesn't everyone?  (and I work at home, where it's just me and the woodchucks most of the time!)

Link: Mass High Tech: Taming the ping: Office ettiquette for instant messages >

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