You know what's funny about dropping customer names?  Sometimes, just mentioning a company name doesn't tell the whole story.  There's a huge difference between saying something like "xyz customer announced an intention to" and "xyz customer finished implementing and is really really happy".  I'm quite sure this is the case with a press release that got a lot of attention recently.

I always suggest that customers that are presented with amazing reference stories from a vendor should ask to speak to the reference.  Then ask some non-obvious questions.  Microsoft loves to use a certain Notes to MS reference, for example, where even the company's CIO has spoken of their use of Notes in past tense.  Only thing is, they still have thousands of Notes applications, including some that are mission-critical.  After three years (and a lot of money).  Which doesn't sound past tense to me.

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