Interesting link that's been sent to me a few times, with an article educating MCPs on how to deal with objections to Microsoft solutions.  It's certainly written from the kool-aid-drinking perspective, but that's not surprising given the audience.

When it comes to Microsoft bashing, partners have heard it all.

They've heard prospects gripe that Microsoft products cost too much. They've heard customers complain about frequent bug and security patches. They've heard tirades denouncing the company as Byzantine or a behemoth, difficult to navigate and glacially slow to respond to complaints and calls for help. They're well aware that some people view Microsoft as the biggest monopoly since Standard Oil. And they occasionally still hear snide remarks about Microsoft's founder, who, despite his generous donations to charity, remains the world's wealthiest individual.

Of course, some of those sentiments are unfounded, unfair or outdated, and channel partners whose companies depend upon Microsoft's success do their best to counter them. At the same time, even executives whose companies deal solely in Microsoft solutions understand what's behind the negativity. As one veteran partner puts it: "Sometimes I hate Microsoft myself."

Therein lies one of the biggest challenges of representing the world's most famous corporate name.
What I really got a kick out of was reading the section about costs.  The article says:
Wertz, of PC Works Plus, defends Microsoft against price-related complaints. "We do software and application development ourselves, so I know the cost of that," he says. "I haven't the foggiest clue what the costs are in developing [Microsoft] operating systems, but it must be incredible." He tries to help customers understand that that $400 software package is the en d result of billions of dollars in research and development, "not just more money in Bill Gates' pocket."
Nota bene: According to Microsoft's financial statements, the "Information Worker" division posted operating income (profit) of US$8 billion, on revenue of $11.2 billion, in FY05... or approximately a 70% margin.

Link: Microsoft Certified Professional online: Dealing with Microsoft haters >

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