I am almost more interested in the process issues than the technical glitch...

A recent bug in Google Apps allowed students at several colleges to read each other's email messages and some were even able to see another student's entire inbox. The issue occurred at a small handful of colleges, admitted Rajen Sheth, senior product manager for Google Apps, but he declined to say how many other institutions were affected. However, according to Donald Tom, director of IT for support services at Brown University, one of the institutions undergoing the transition, he got the impression that a total of 10 schools faced the problem.

While the glitch itself was minor and was fixed in a few days, the real concern - at least at Brown - was with how Google handled the situation. Without communicating to the internal IT department, Google shut down the affected accounts, a decision which led to a heated conversation between school officials and the Google account representative.
Also found on Slashdot.

Link: New York Times: Whoops! Students 'Going Google' Get to Read Each Other's Emails >

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