Steve and I (with a shadow role by Mr. Lepofsky) played a fun game today with Tweetscan -- reading various gripes from Lotus Notes users posted to Twitter.  

There were a lot of them!  Just looking at the last few days, there are some people who are very unhappy with their use of Notes.  

Image:Steve Castledine: Please Help Me Its Lotus Notes

Image:Steve Castledine: Please Help Me Its Lotus Notes

and so on.  Some of the complaints, though, made it clear that the origin of the issue was implementation, or currency, not product:

Image:Steve Castledine: Please Help Me Its Lotus Notes

Actually, user, you can search your emails in Notes.  Have been able to since, hmm, version 2?  Certainly version 3.  Even without a full-text index.  Though obviously it would be faster with an index.

Steve picked this up for his blog:

it goes to show lack of training in any product can make a dent in its reputation. I figure a quick guide on standard email features should be put up on the web not just for version 8, but version 5, 6, 7 just because some people are still there, and when they can't figure things out they add to the negative chatter. We want positive chatter.
Actually, we have a lot of that available now: at ibm.com/developerworks/lotus/notes.  I'm not entirely sure that's an easy place for users to get to it, but it's a start.

Link: Steve Castledine: Please Help Me Its Lotus Notes >

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